FAQ

How do I sign up?

To sign up for a Cavali Club membership simply scroll down to the product section and choose an annual or quarterly subscription. You will then fill in your personal survey and shipping information. Once you're signed up, your membership will auto-renew every season or year until you decide to cancel.

How does the subscription work?

As a Cavali Club member, you’ll get a box of fabulous finds in beauty, wellness, fashion, and home decor, all centered around the equestrian lifestyle and all hand-picked by our team. This box is delivered four times a year, to coincide with the changing season.  Boxes are shipped in March, June, September, and December.

How will I be billed?

After selecting either seasonal or annual billing, you will be charged immediately at checkout. You will be sent an email confirmation of your order and will be given access to your Cavali Club account right away.

Subscription Types:

Annual subscription:
If you sign up for the annual subscription you'll pay upfront for a full year of boxes. You will not be charged for your subscription again until the end of your annual term. Your subscription automatically renews each year unless you decide to cancel before your renewal date.  
*We plan to add customization for annual members. Coming soon!

 

Quarterly subscription:
If you choose to join as a seasonal member, you will pay per box each season. Your subscription automatically renews each season unless you decide to cancel before your upcoming bill date.

 

*$12/box shipping for Canada, Alaska, Hawaii.  All prices in United States Dollars (USD).

**Seasonal months are subject to change. You will be notified of your exact billing and shipping dates prior to the season.

 

What’s your cancellation policy?

 If you would like to cancel your membership, you must do so before the next bill date. Otherwise, you will continue to be billed for the following season’s box. To unsubscribe from your seasonal subscription, please log in to your Cavali Club dashboard and cancel using the “Orders” page. There are no cancellation fees. Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle.

Annual subscription cancellation requests will go into effect at the end of the annual term. Annual subscriptions are prepaid for 4 boxes of membership and are nonrefundable.

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